The no guessworkWhatsApp enquiryto quotation engine.
Your LIMS stays the source of truth. AI agents on top of your LIMS that answer customer enquiries, prepare accurate quotations, and draft follow-ups. Prices, taxes and TAT are computed by deterministic code, never by AI guesswork.
0 LIMS checks verified
- Deterministic pricingPrices, taxes & TAT computed strictly by backend logic from your LIMS.
- Staff in controlQuotations and customer follow-ups are approved by staff before sending.
- Direct LIMS integrationConnects to your service catalogue via API or secure database replica.
- Audit-ready logsEvery enquiry, customer verification, and state transition is recorded.
Not a guess.
Verified pricing.
Your real LIMS.
Your laboratory runs on precision. CosmIQ talks to customers in natural language, while all services, test parameters, turnaround times and prices are fetched strictly from your LIMS database.
Two agents on top of your LIMS
Enquiry & Quote Agent
Receives customer requests on WhatsApp, checks service availability in your LIMS, confirms sample counts and pre-fills quotations for staff review.deterministic pricing · verified test catalogue
Customer Follow-up Agent
Identifies previous test requests and seasonal testing cycles from LIMS records. Drafts personalised check-ins for repeat customers. An administrator reviews every draft before sending.staff approved · human-in-the-loop
From first message
to a verified quote.
From the instant a customer sends a message on WhatsApp to the moment your staff approves and dispatches an official quotation PDF, CosmIQ enforces a strict verification pipeline. Test availability, sample sizes, turnaround times, and contract pricing are queried directly from your LIMS.
1. Request on WhatsApp
A customer asks for food or chemical testing in their own words, any time of day.
[WHATSAPP IN] "Hi, need pesticide residue testing for 2 samples of basmati rice. How much?" [LIMS CHECK] Querying service catalogue: pesticide residue panel (rice) [LIMS RESULT] ✓ Service available · method on file · TAT 5 working days2. AI Analysis & LIMS Match
CosmIQ parses the customer's natural language enquiry, maps the sample matrix to certified standard methods in your LIMS, and verifies customer GSTIN for contract pricing.
CosmIQ Entity & LIMS Match99.4% MatchSample MatrixBasmati Rice (Export Grade)Detected TestMulti-Residue Pesticide Screen (250+ compounds)Standard MethodAOAC 2007.01 · NABL AccreditedCustomer RecordApex Agro Exports LtdGSTIN / Tax ID27AABCA1234F1Z9LIMS Rate CardVerified · Tier-2 Contract Applied3. Staff approves, quote emailed
A fixed-template quotation uses calculated prices and tax. Staff review it before emailing.
● Quote #Q-0142Awaiting approvalPesticide residue panel × 2from LIMSGST @ 18%backend logicTOTAL AMOUNT₹ 9,440.00
The AI never invents services, prices, test methods or turnaround times
LIMS is the sole source
Every test name, parameter, standard method, sample requirement and price is read directly from your LIMS.
Backend calculates
Prices, volume tiers, taxes and totals are computed by business logic code, never by the language model.
Human in the loop
No quotation or marketing message goes out until your laboratory staff inspect and approve the draft.
Works where your lab works
| LIMS Integration | Connects via REST API, GraphQL, LabWare, StarLIMS, or secure PostgreSQL/MySQL database replicas. |
|---|---|
| WhatsApp Business | Official Meta WhatsApp Cloud API with verified business identity, automated routing, and end-to-end TLS encryption. |
| Quotation Engine | Produces audit-ready, fixed-template PDF quotations matching your laboratory's ISO/IEC 17025 identity. |
Frequently asked questions
Can the AI quote a wrong price?
No. Prices, taxes and totals are calculated by backend business logic from your LIMS or service database. The AI only handles the conversation.
What if a customer asks for a test we don't offer?
The agent only offers services it finds in your LIMS, so it won't invent one. The enquiry is still saved, so your team can follow up.
Does anything get sent without approval?
Marketing messages never go out until an administrator approves each draft. Quotations are built from your fixed template using verified LIMS data.
Does our team have to change how it works?
No. Staff keep working in your LIMS. Enquiries are saved and orders are created there where needed.
Which LIMS do you work with?
We connect through your LIMS API and agree exactly which data (services, prices, customers, orders) the agents read and write. No API yet? The pilot can start from your service and price database.
What about customer data and privacy?
Access is limited to what the pilot needs and follows your lab's privacy policy. Agent actions are logged for review.
Request a pilot
Tell us about your laboratory. We'll reply with a pilot plan scoped to your LIMS, service catalogue and quotation format.
1. Scope
We review your enquiry types, quotation templates, and LIMS access.
2. Web-chat pilot
Run the enquiry-to-quotation workflow in private web chat against real data.
3. Live on WhatsApp
Connect your verified WhatsApp Business line once your team is confident.